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Terms of Use

Effective date: 20 February 2026

AccuFind Pty Ltd (ABN 29 685 235 634) ("AccuFind", "we", "us", "our") operates the AccuFind website (accufind.ai) and provides AI-powered legal research and policy analysis services. These Terms of Use ("Terms") govern your access to and use of the AccuFind website and our services, including AccuFind Law and PolicyDNA.

1. Definitions

  • "Service" means the AccuFind Law platform, PolicyDNA professional services, and the accufind.ai website.
  • "AccuFind Law" means our AI-powered legal research platform, delivered as a software-as-a-service (SaaS) product.
  • "PolicyDNA" means our professional services for AI-powered policy document analysis.
  • "User" means an individual authorised to access the Service.
  • "Client Organisation" means the entity that holds a subscription or engagement agreement with AccuFind.
  • "AI Output" means any content generated by AI models through our Service.
  • "Personal Information" has the meaning given to it in the Privacy Act 1988 (Cth).

2. Acceptance and Eligibility

By accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, and our AI Policy. If you do not agree to these Terms, you must not use the Service.

To use the Service, you must:

  • Be at least 18 years of age
  • Be authorised by your employer or organisation to access and use the Service

If you are accessing the Service under an organisational subscription or engagement agreement, that agreement takes precedence over these Terms to the extent of any inconsistency.

3. Service Description

AccuFind Law

  • AI-powered research tool for Australian legislation across multiple jurisdictions
  • Provides plain-language explanations, legislative citations, and policy analysis
  • Research queries are processed by AI models (Anthropic Claude, Amazon Nova) hosted in the AWS Sydney region (ap-southeast-2)
  • All queries and responses are logged in an immutable audit trail (7-year retention)
  • Personal information in queries is automatically detected and redacted before AI processing

PolicyDNA

  • Professional services engagement for AI-powered policy document analysis
  • Client policy documents (DOCX, PDF) are uploaded and processed within AccuFind's AWS Sydney infrastructure
  • Analysis uses AI models (Anthropic Claude, Amazon Nova) to evaluate policies across five dimensions: coherence, legislative alignment, accessibility, sufficiency, and actionability
  • Deliverables include scored reports, annotated documents with tracked changes, and actionable recommendations
  • All client documents and analysis outputs are stored within the AWS Sydney region
  • Client documents are deleted within 30 days of engagement completion, or as agreed per engagement contract
  • Each engagement is scoped via a separate Statement of Work agreed with your organisation

Website

  • Marketing and informational content about AccuFind products
  • Google Analytics collects anonymised usage data (no query text is sent to Google)

4. Account Access and Security

  • Accounts are provisioned by your organisational administrator — self-registration is not available
  • You must maintain the confidentiality of your account credentials
  • Multi-factor authentication may be required by your organisation
  • Sessions expire after 24 hours and are stored in browser sessionStorage, which is cleared when you close the tab
  • You must notify us immediately of any unauthorised access to your account
  • We may suspend your access if we reasonably believe your account has been compromised

5. AI Disclaimers and Limitations

This section is critical. Please read it carefully before using the Service.

  • Not legal advice: AI Output is a research aid only. It does not constitute legal advice, create a solicitor-client relationship, or replace professional legal judgment.
  • No guarantee of accuracy: AI models may produce incorrect, incomplete, or outdated information. You must independently verify all AI Output before relying on it.
  • Human oversight required: AI Output should always be reviewed by a qualified professional before being used as the basis for any decision.
  • No liability for AI Output: To the maximum extent permitted by law, AccuFind is not liable for any loss arising from reliance on AI Output without independent verification.
  • Model limitations: AI models have knowledge cutoffs, may hallucinate citations, and cannot account for unpublished legislative amendments or case law.
  • Automated processing disclosure: Our Service uses automated systems to process your queries, detect personal information, and generate responses. No decisions with legal effect are made solely by automated means — all outputs require human review.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Input content designed to manipulate, exploit, or extract the underlying AI models (prompt injection)
  • Attempt to reverse-engineer, extract, or reconstruct AI model weights or training data
  • Systematically scrape, download, or extract data from the Service by automated means
  • Circumvent rate limits, access controls, or security features
  • Share, redistribute, or commercially resell AI Output without authorisation
  • Submit queries containing sensitive personal information (such as health records or criminal history) unless your organisation has appropriate agreements in place
  • Misrepresent AI Output as your own professional legal advice to third parties
  • Use the Service in a way that could harm, disable, or overburden our infrastructure

We may suspend or restrict your access for breach of these Terms. We will provide reasonable notice where practicable, except where immediate action is necessary to protect system integrity or comply with law.

7. Intellectual Property

  • AccuFind retains all intellectual property rights in the Service, including software, AI models, algorithms, and documentation
  • Legislative content accessed through the Service is sourced from publicly available government publications and remains in the public domain
  • AI Output generated in response to your queries may be used by you for your internal business purposes
  • You retain ownership of any queries, documents, or data you submit to the Service
  • For PolicyDNA engagements: your organisation retains ownership of all submitted policy documents. AccuFind retains ownership of its analysis methodologies, tools, and scoring frameworks. Deliverables are licensed to your organisation for internal use.
  • You grant AccuFind a limited licence to process your submitted content solely for the purpose of delivering the Service — not for model training
  • You may not reproduce, modify, or create derivative works of the Service itself

8. Privacy and Data Handling

  • Our collection, use, and disclosure of personal information is governed by our Privacy Policy
  • AI processing occurs exclusively in the AWS Sydney region (ap-southeast-2)
  • We do not use your queries, responses, or documents to train AI models
  • Personal information detected in queries is automatically redacted before AI processing
  • Audit logs are retained for 7 years
  • For full details on data handling, see our Privacy Policy and AI Policy

9. Fees and Payment

  • Access to AccuFind Law and PolicyDNA is provided under agreements negotiated directly between AccuFind and your organisation
  • Fee terms — including subscription periods, engagement scope, and payment schedules — are set out in your organisation's agreement with AccuFind
  • Individual users are not directly billed. All billing is between AccuFind and the subscribing or contracting organisation.
  • AccuFind reserves the right to modify pricing with reasonable notice to subscribing organisations
  • All fees are exclusive of GST unless stated otherwise

10. Availability and Support

  • We aim to provide reliable access to the Service but do not guarantee uninterrupted availability
  • The Service may be temporarily unavailable for scheduled maintenance (we will provide reasonable notice) or unscheduled maintenance due to urgent security or operational requirements
  • Support is provided in accordance with your organisation's subscription or engagement agreement
  • We may modify, update, or discontinue features of the Service. We will provide at least 30 days' notice before discontinuing material functionality.

11. Limitation of Liability

Australian Consumer Law

Where the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010) applies, our services come with guarantees that cannot be excluded. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred by the Australian Consumer Law to the extent it cannot be excluded.

General Limitation

To the maximum extent permitted by law and subject to the above:

  • AccuFind's total aggregate liability for any claims arising from or relating to the Service is limited to the fees paid by your organisation to AccuFind in the 12 months preceding the claim
  • AccuFind is not liable for any indirect, incidental, consequential, or special damages, including loss of revenue, data, or business opportunity
  • AccuFind is not liable for any loss arising from reliance on AI Output without independent professional verification

12. Indemnification

You agree to indemnify AccuFind against any claims, damages, or expenses arising from:

  • Your breach of these Terms
  • Your use of AI Output in a manner inconsistent with the disclaimers in section 5
  • Any content you submit to the Service that infringes third-party rights

This indemnity does not apply to the extent that the claim arises from AccuFind's negligence or wilful misconduct.

13. Termination

  • Your organisation may terminate its subscription in accordance with its subscription or engagement agreement
  • We may suspend or terminate individual user access if:
    • You breach these Terms and fail to remedy the breach within 14 days of written notice
    • Immediate action is necessary to protect system integrity, security, or comply with law
  • Upon termination, your access to the Service ceases immediately
  • Provisions that by their nature should survive termination will continue to apply, including sections on intellectual property, limitation of liability, indemnification, and governing law

14. Changes to These Terms

  • We may update these Terms from time to time
  • We will provide at least 30 days' notice before material changes take effect, via email or in-app notification
  • Your continued use of the Service after the notice period constitutes acceptance of the updated Terms
  • If you do not agree with the changes, you may discontinue use of the Service

15. Governing Law and Disputes

  • These Terms are governed by the laws of South Australia, Australia
  • The parties submit to the non-exclusive jurisdiction of the courts of South Australia
  • Before initiating legal proceedings, you agree to attempt resolution through good-faith negotiation for a period of 30 days

16. General

  • Severability: If any provision of these Terms is found to be unenforceable, it is modified to the minimum extent necessary. The remaining provisions continue in full force and effect.
  • Entire agreement: These Terms, together with the Privacy Policy, AI Policy, and any applicable subscription or engagement agreement, constitute the entire agreement between you and AccuFind regarding the Service.
  • Assignment: You may not assign your rights under these Terms without our written consent. AccuFind may assign its rights in connection with a merger, acquisition, or sale of assets.
  • Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

17. Contact